"Stephen" from Newport in Wales Moneyline Cymru Customer.

What our customers think about our award winning product's and service which includes our customer service feedback.

Money Advice

Through our Moneyline Cymru Offices our customers also have access to money and budgeting advice. A couple of customer experiences are outlined below.

Miss T, single, 31 year old tenant, approached Moneyline Cymru in December 2009 for a loan. She was referred in January after the loan officer felt she could not afford another loan. Miss T has severe mobility issues and brought her mother to help clarify details. We ran through her budget and found that her expenditure was almost double her income. We set the following plan:

Cancel Sky monthly subscription of £18 and buy a satcard for £20 which gives almost identical channels. Saving £196 pa.
Change Swalec standard tariff for Gas and Electric to their social tariff, Energy Care Plus. Saving £100 pa.
Review her contents and pet insurance for a possible saving.
Contact Disability Living Allowance (DLA) department regarding benefit. It had been 8 years since Miss T had applied for DLA and her condition had changed dramatically.

In May Miss T was awarded an extra £115.40 per month. This also enabled her to claim a further £200 through Severe Disability benefit. Miss T’s monthly outgoings were reduced by £25 per month and income increased by £315.40 per month.

Mr W, 67, disabled, living with his partner and disabled adult son is a Housing Association tenant. Mr W was referred for money advice by a Moneyline Cymru loan officer when they felt he needed a welfare benefit check. Mr W wanted a loan of £500 to allow a carer to come to their property while his partner, went t on holiday with her daughter.

During the process I was able to clarify that both he and his partner were not claiming their full entitlement of benefits. The couple believed they could manage without these, I explained that the increased income would mean they could pay the loan off quicker and possibly save for another trip. The expected increase in income will be £71.40 per week and would allow other benefits to be obtained.

Mr W wrote to his local branch,

Hi Paul,
Before going on to the reason for the e-mail, both T & I would like to thank you for all your help & assistance today, you put us both completely at ease & made what was a stressful visit (for me) into a relaxed visit with what I hope was a successful outcome. The information you gave me was a great help & more importantly your offer of help filling in forms etc was an immense relief. I have requested the Attendance Allowance form.

Best regards,
Mr W

Mrs D of Newcastle decided to use Moneyline because of its competative rates. She took out a loan of £200 for a washing machine.

Mrs D commented "It’s been brilliant. It’s saved me a load on interest payments and they sorted the loan out really quickly".

Moneyline were more than happy to help Miss K of Shelton who had one of her benefits cut by inviting to reschedule her loan at a more affordable repayment amount and length.

Miss K of Shelton Commented "Moneyline were really helpful".

Mrs L of Stoke-on-Trent said "the service she received was very efficient and her loan was sorted quickly. I am really satisfied with the more than affordable repayments".

Mr P of Newcastle said "Moneyline were very thorough in dealing with my loan and offered a very professional service. I have saved a lot of money when compared with other companies"

Mrs B of Trent Vale said"I think it’s brilliant! Moneyline are cheaper than anywhere else. I’d recommend anybody to go and see them about a loan”.

Kelly G of Newcastle said: "Moneyline helps you when you need it most. The service is absolutely brilliant. The staff are very friendly and helpful”.